Astral Flow Privacy Policy
1. Introduction
Astral Flow is committed to respecting and protecting your privacy. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you engage with Astral Flow’s services, website, booking system, and intake forms.
Astral Flow operates solely in Australia and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Personal Information We Collect
Astral Flow may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Appointment and booking details
- Intake form responses related to wellbeing, intentions, or session preferences
- Information provided voluntarily before, during, or after sessions
- Parent or guardian details where consent is required for clients under 18
This information is collected directly from you via booking platforms, intake forms, consent forms, email, or verbal communication.
3. Sensitive Information
Some information collected may be considered sensitive information, such as wellbeing-related details shared in intake forms or sessions.
Sensitive information is collected only with your consent and solely for the purpose of providing holistic and energy-based services in a safe, supportive, and appropriate manner.
Astral Flow does not provide medical, psychological, or diagnostic services.
4. How Your Information Is Used
Your personal information is used to:
- Manage appointments and bookings
- Communicate with you about your sessions
- Prepare for and provide services
- Maintain appropriate records
- Meet legal, ethical, and professional obligations
- Improve services and client experience
Your information will not be used for unrelated purposes without your consent.
5. Disclosure of Personal Information
Astral Flow does not sell or trade your personal information.
Information may be shared only when necessary with trusted third-party service providers used to operate the business, such as:
- Online scheduling and booking platforms
- Email and messaging services
- Secure document or form platforms
These providers are required to handle your information in accordance with applicable privacy laws.
Personal information may also be disclosed if required by law.
6. Online Services and Third-Party Platforms
Astral Flow uses third-party platforms to manage bookings, intake forms, communications, and online sessions.
While reasonable steps are taken to select reputable providers, Astral Flow is not responsible for the privacy practices of third-party platforms. Clients are encouraged to review the privacy policies of those services where relevant.
7. Children and Young People
Astral Flow may provide services to clients under the age of 18 on an occasional basis.
Where required, parent or legal guardian consent must be provided prior to a session. Personal information relating to minors is handled with additional care and sensitivity.
8. Data Storage and Security
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using password-protected systems and reputable service providers. However, no method of electronic storage is completely secure, and absolute security cannot be guaranteed.
9. Access and Correction
You have the right to request access to the personal information held about you and to request corrections if you believe the information is inaccurate or outdated.
Requests can be made by contacting Astral Flow using the details below.
10. Retention of Information
Personal information is retained only for as long as reasonably necessary to provide services, meet legal obligations, or maintain appropriate records.
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on Astral Flow’s website or upon request.
12. Contact
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Astral Flow
Email: hello@astralflow.com.au
Acceptance of Privacy Policy
By booking and participating in any Astral Flow service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Last updated: 9th January, 2026
